Orr Cleaners
1292 Commissioners Rd. W.
London, Ont.
(519) 471-5050
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FREQUENTLY ASKED QUESTIONS!

If you can't find an answer to your question here, simply send us an email with your question and we will respond as soon as possible.

  • What is Dry Cleaning?
  • How often do you filter your solvent?
  • How should I treat stains?
  • How should I treat salt stains?
  • How should I treat antiperspirant stains?
  • How do dry cleaners remove stains?
  • When damage occurs whose fault is it anyways?
  • Why is it recommended to clean all pieces of an outfit together?
  • Why did only one piece of an outfit change colour?
  • Tips on Garment Care.
  • What is the life expectancy of a shirt?
  • Why is some colour loss only apparent after drycleaning?
  • Should I remove the care labels?
  • Signing releases for beaded or fancy garments.
  • What to look for when a garment has trim or Beading.
  • Can I store my cleaning in the clear plastic bags?
  • When I dry cleaned my drapes they came back with holes that weren’t there prior to cleaning.
  • Brown marks on the lining of curtains.
  • How do I wash rubber backed curtains?
  • What is Wet Cleaning?

What is Dry Cleaning?

Dry Cleaning is the process for cleaning clothing and textiles without the use of water.  We use a natural petroleum solvent, we do not use perchlorethylene, and we use a 4th generation dry cleaning machine which reclaims the solvent so it is not lost into the atmosphere.  We are well below the EPA standard for air pollution.

How often do you filter your solvent?

At Orr Cleaners our solvent is filtered through 4 filters after every load. After cleaning textiles or garments that are heavily soiled the solvent is filtered through 2 additional filters for a total of 6 filters.
 
How should I treat stains?

It is not always possible to completely remove a stain, however, the chances are greatly increased the sooner the stain is treated. When the stain first occurs you should blot the area with a clean dry cloth to remove excise food, grease, etc. from the garment. Never rub a stain as this will work the stain into the fabric. Never use over the counter stain removers, soda water or an abrasive as this may set the stain and hamper the dry cleaners ability to successfully treat the stain. Bring the garment to the dry cleaners, point out the location of the stain and the cause of the stain, and we’ll do the rest.

Salt Stains - Never allow salt stains to remain in your clothes. They cause discoloration and can damage the fabric. Bring the clothing or textile to your dry cleaner as soon as possible to have the salt stain removed.

Antiperspirant Stains – Always allow enough time for your antiperspirant to dry before putting on your shirt or blouse. Antiperspirant contains high concentrations of aluminum chlorides which can damage fibres in cellulose fabrics such as cotton. The longer antiperspirant remains in the fabric, the more likely damage will occur. Shirts and blouses should be laundered frequently.

How do dry cleaners remove stains?

Most stains must be removed prior to the cleaning process which is why it is so important that you point out any stains to your dry cleaner when you drop off your garments. You should also advise us what caused the stain (mustard, coffee, etc.). We use different chemicals to gently remove the stain depending on the cause of the stain. The cause of the stain, type of fabric, age of the stain and whether you pretreated the stain greatly determines our ability to remove 100% of the stain.

When damage occurs whose fault is it anyways?

While great care and consideration is given to all garments that are entrusted to us there is the chance that damage may occur. The responsibility of the damage will fall to either the dry cleaner, the manufacturer or the consumer depending on the cause of damage. Manufacturers, by law, must place accurate information regarding the care of the garment on their care labels. If the dry cleaner follows the label, and the consumer has done no wrong, the consumer’s recourse will be through the manufacturer. If the dry cleaner contravenes the care label without obtaining a release from the consumer, then the consumer’s recourse will be through the dry cleaner. If the dry cleaner contravenes the care label but obtained the consumer’s release prior to cleaning, then the consumer has no recourse against the dry cleaner or manufacturer.

Why is it recommended to clean all pieces of an outfit together?

Repetitive dry cleaning of one piece of an outfit without the entire outfit could evidentially result in variations of the colour among the different pieces. It can also result in the piece that is dry cleaned more frequently wearing at a different rate which will be noticeable when wearing the two or more pieces together Some manufacturers use fluorescent dyes to increase the whiteness of an off white fabric or the brightness of a coloured fabric. Many cottons and linen fabrics lose fluorescent dyes when they are dry cleaned.

Why did only one piece of an outfit change colour?

If a manufacturer uses two different dye lots or different fabrics in the manufacturing of the garment it’s possible for one piece to change colour. Some manufacturers have different factories making the different parts of the outfit which could also result in different fabrics being used with different dyes.

Tips on Garment Care.

Always read the care label and follow the instructions. Allow perfumes, deodorants or antiperspirants to dry before putting on your clothing. These items can affect the dyes in your clothing and may weaken the fabric. It’s recommended to wear a shirt, blouse or dress only once before washing to prevent the buildup of perspiration stains. Pay attention to watches and jewelry worn on wrists. These items can accelerate the wearing out at the ends of the cuffs or may catch the fabric resulting in a whole.

What is the life expectancy of a shirt?

The average life expectancy of a shirt is between 35 to 50 washings which is about 2 years.

Why is some colour loss only apparent after drycleaning?

There are many substances that can remove the colour from fabric or even change the colour. For instance alcohol from hair spray, perspiration can react with dyes in garments, being splashed with cleaning chemicals or pool chemicals. Often this type of damage is not noticeable until after the dry cleaning. If you are splashed with a cleaning solvent, for instance, and the solvent dries without being dabbed or rubbed the solvent may have loosened the colour but when dried remains intact. When the article is cleaned the loosened colour will be washed away in the dry cleaning solvent leaving behind a spot that wasn’t there when you dropped the garment off.

Should I remove the care labels?

The Textile Labelling Act is a criminal statute relating to the labelling, sale, importation and advertising of consumer textile articles. It requires that textile articles bear accurate and meaningful labelling information to help consumers make informed purchasing decisions. The Act prohibits false or misleading representations and sets out specifications for mandatory label information such as the generic name of each fibre present, the dealer's full name, the appropriate care of the garment, etc.

Never remove your care labels. When dry cleaning your garments the dry cleaner relies on the labels to accurately determine how stains can be treated, whether a garment can be dried or must be hung, as well as the type of cleaning that is appropriate for the garment. By removing the care label you may be limiting the cleaner’s ability to treat the garment properly. In some instances you may be asked to sign a release limiting the dry cleaners liability.

Signing releases for beaded or fancy garments.

Care labels on garments apply to the entire construction of a garment, including any trim, sequins or beading (the “Beading”) on the garment. In many cases the manufacturer puts the Beading on the garment after the label has been affixed to the garment, and therefore, the cleaner can never be 100% sure that the label includes the cleaning method suitable for the Beading. Because of this the dry cleaner will proceed with caution as he can never be sure the Beading will survive the cleaning process. Testing of the Beading for solvent solubility is not always fool proof, the Beading could still dissolve, lose their lustre, break or crack even though they tested safe for the dry cleaning solvent. As professionals, we ask the customer to sign a release to ensure the customer is fully aware of the risks involved in cleaning the garment with Beading and confirming that they wish us to proceed.

What to look for when a garment has trim or Beading.

Be cautious of care labels that say "Exclusive of Trim" and check that the trim is sewn down, not glued. Glue will dissolve in dry cleaning solvent. Look for trim with well bound edges. This will prevent the trim from premature damage. Check to see that the trim is tightly sewn down to prevent it from coming off. Polystyrene beading and trim can dissolve in dry cleaning solvent. Vinyl and leather trims can stiffen, pucker or crack. Foil backed crystals may lose their lustre and become cloudy. Some sequins are hand painted and will lose their colour during the dry cleaning process.

If you are purchasing a garment that instructs you to “professionally spot clean only”. The manufacturer is indicating that the trim or Beading may be glued or that the Beading will be damaged in the dry cleaning process.

Can I store my cleaning in the clear plastic bags?

The clear plastic bags are called Poly Bags. Never store items in the Poly Bags as they can retain moisture resulting in stains. Remove the Poly Bags as soon as you get the garments home. Garments should be stored away from direct sunlight and moisture. A dry, dark closet is best.

Store garments in a cool, dry place. Clean and dry garments completely before storage. Mildew is caused by moisture. Insects are attracted to stains. Do not store garments in direct light because the garments could fade.Use moth balls to deter insects. Do not store items near a furnace, heater or in the garage because the fumes could cause fume fading on the garments. This type of damage is irreversible. Do not store garemts in plastic. The moisture from the relative humidity in the atmosphere can form on the inside of plastic bags and lead to yellow stains on a garment. Use a sheet to keep the dust off.

When I dry cleaned my drapes they came back with holes that weren’t there prior to cleaning.

When drapes or other garments are exposed to direct sunlight on a continual basis they can develop something we refer to as Sun Rot. Sun Rot can cause serious weakening of fibers and may not be detected or apparent to the naked eye until the item has been cleaned at which time it can fall apart or have holes appear in the fabric.

Brown marks on the lining of curtains.

The brown marks on the lining of your curtains are most likely water marks caused by a damp window. The water marks can sometimes be found on the lining or sometimes on the curtains themselves. These marks will not come out in dry cleaning but will likely come out if wet washed. We have both dry and wet washing available, but as most draperies are not washable the draperies will only be wet washed at your own risk as the wet wash may cause shrinkage.

How do I wash rubber backed curtains?

Rubber backed drapes or curtains can be wet washed or dry cleaned depending on the manufacturer’s instructions. They should be hung to dry or put in a cool dryer. Regardless of how careful you are there is still a tendency for the rubber backing to stick together or peel off.

What is Wet Cleaning?

Wet cleaning is another tool used by professional dry cleaners to remove soils from garments using water as a medium. These wet cleaning machines have computer controls that precisely control water level, temperature and mechanical action. It uses specially designed detergents and additives to minimize the potential for adverse effects. Not all garments can be successfully wet cleaned. Shrinkage and dye bleeding can occur. We do not recommend that garments with care labels listing "Dry Clean Only" be wet cleaned.